Terms & Conditions

GENERAL

All of our miniatures are for adult collectors and not suitable for children under 14 years of age.

Our items are to 1" 1/12th scale unless otherwise stated.

Our handcrafted items may vary slightly from the photographs within our site.

All items not made by ourselves are sourced through reputable UK suppliers so that high sustainable quality is acheived.

All our images are copyright of Jumar Miniatures and must not be used without permission.

ENQUIRIES

For any enquiries or questions about any of our products email them to jumarminiatures@talktalk.net and include all your contact details. We will endeavour to get back to you as soon as we can.

PAYMENTS

Online payments

We use PayPal as our online payment system.

Payment by cheque

We accept cheques drawn on a UK bank account only and payments must be made and cleared prior to delivery.  Please make cheques payable to A. M. Osman and post to 65 Cedar Avenue, Brownhills, West Midlands, WS8 6BH

Overseas buyers must be PayPal only.

DELIVERY

We will dispatch orders to you in 3 working days.   Orders made on Fridays, will usually be dispatched the begining of the next week.  Should there be any reason that your order will take longer to dispatch, we will contact you immediately to inform you and provide a revised delivery time.  International orders may take up to seven working days.  All goods are dispatched First Class via Royal Mail.

Return policy

We aim to give you complete satisfaction, however, in the unlikely event that you are not entirely satisfied with your purchase our returns procedure is as follows:- 

If an item is damaged in the post you must return with the original packaging.

Returns are accepted up to 14 days after receipt of goods.

Buyers must contact us during this 14 day period 

Buyers are responsible for the return postage and packing costs.

Email for return instructions.

Once we have received the return item(s) we will refund or replace as per your request.

PRIVACY

We respect your privacy.

Any personal information given to us is held in the strictest confidence.  We only use your information to fill your order.  We do not sell or share it with anyone or any company or business.  We do not receive or store any personal financial information.  We us PayPal as our online payment system for their high security.  At no time are credit/debit card numbers held or shown in clear text within our web site.